Refund and Returns Policy
At Amaztecs, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not satisfied with your purchase, we offer a hassle-free return and refund policy to make the process as simple and convenient as possible.
Replacement/Refund Timeframe
You can request a replacement or refund within 27 days of purchase. After 27 days, we can’t offer a replacement or refund.
Return Service
We currently don’t offer returns. Instead, we provide free replacements for defective items. No need to return the original item.
Customized Products
We don’t offer exchanges or full refunds unless the item you receive has a major problem. This is when the item is:
- Significantly different from the description or the preview shown to you;
- Damaged due to the fault of our factory or the carrier;
- Not what you ordered
For other cases (not mentioned above) we will negotiate with you the most suitable treatment. For other cases, we’ll work with you to find a suitable solution.
Submitting a Complaint
To submit a complaint, please email us at [email protected] and provide the following information:
- Order number
- Video/image of defective product
- For printing errors, attach a photo of the error
- If items are missing, provide an image of the package cover with the shipping label
- Full delivery address
- Contact phone number
Our support team will review the photos/videos you submit, and if your item qualifies, we will resend the product to you at no additional charge. In rare cases where a replacement is not practical, we will reimburse you for the full cost of the eligible product, including shipping costs.
Refunds
We issue refunds to the original payment method used for the purchase. Refunds are processed within 72-96 hours of eligibility verification.
Late or Missing Refunds
If you have not received your refund, please check your bank account first. Then, contact your credit card company and bank, as there may be some processing time involved. If you still haven’t received your refund, please contact us at [email protected].
Order Cancellation
If you need to cancel an order, contact us within 24 hours of placing it. However, if the order has already been processed or shipped, it cannot be canceled.
Damaged, Defective, Or Incorrect Items
In the unlikely event that you receive a damaged, defective, or incorrect item, please contact our customer support team at [email protected] immediately. We will promptly address the issue and provide a suitable solution, whether it be a replacement or a refund.
Customer Satisfaction
At Amaztecs, we prioritize customer satisfaction. If you have any questions or concerns regarding your order, please don’t hesitate to reach out to our friendly customer support team at [email protected]. We are always here to assist you!
Thank you for choosing Amaztecs for your shopping needs.